1. Do I need to pay in advance to place an order on Waow.pk?

Yes. All orders on Waow.pk require full advance payment. Your order will only be confirmed and processed after payment verification.

2. Does Waow.pk offer cash refunds?

No. Waow.pk does not offer cash refunds or store credits once an order has been confirmed and processed. Customers are advised to carefully review product details before placing an order.

3. Can I exchange a product if it is damaged?

Yes. If you receive a damaged or defective product, you may request an exchange. The request must be submitted within 48 hours of delivery, along with photographic evidence of the damage.

4. Can I exchange a product for a different size, color, or design?

No. Exchanges are only allowed for damaged or defective items. Requests due to size issues, color preferences, style changes, or change of mind are not eligible for exchange.

5. What conditions must be met to qualify for an exchange?

To be eligible for an exchange, the product must be:

• Unused and unwashed
• Returned with original tags and packaging
• In the same condition in which it was delivered

6. How can I request an exchange for a damaged item?

To request an exchange:

1. Contact our support team at support@waow.pk.
2. Provide your order number, product details, and photos of the damage.
3. Our team will review your request and guide you through the replacement process.

7. Does Waow.pk store my payment information?

No. Waow.pk does not store or process your full payment card details. Payments are securely handled by trusted third-party payment service providers.

8. What personal information does Waow.pk collect?

We may collect information such as:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order details

We may also collect technical data like IP address, browser type, and cookies to improve website performance.

9. Is my personal data shared with third parties?

Your information may be shared with payment processors, courier companies, hosting providers, or legal authorities if required by law. However, Waow.pk does not sell or trade customer data for marketing purposes.

10. How can I contact Waow.pk for support?

If you have any questions regarding orders, exchanges, or policies, you can contact us at:

📧 Email: support@waow.pk
📞 Phone: +92-326-5600707
📍 Address: 813, E1 Block, Johar Town, Lahore, Pakistan