Effective Date: January 28, 2026

At Waow.pk, we take pride in delivering authentic, high-quality Pakistani clothes to our customers. Please read our refund and exchange policy carefully before making a purchase.

Advance Payment Policy

• All payments for orders on Waow.pk are collected in advance.
• Payment is required to confirm your order and secure your selected products.

Refund Policy

• We do not offer cash refunds or store credits.

Exchange Policy (Damaged Articles Only)

We value quality and want you to receive items in perfect condition. In case you receive a damaged or defective article, we offer the following:

• Only replacement of the same product is allowed.
• The replacement request must be made within 48 hours of delivery.
• Please provide photographic evidence of the damage along with your order details.

Note: Exchanges are limited to damaged or defective products. Cosmetic changes, sizing preferences, or buyer’s remorse are not eligible for exchange.

How to Request an Exchange

1. Contact our support team immediately at support@waow.pk.
2. Provide your order number, product details, and photos of the damage.
3. Our team will review your request and guide you on the exchange process.
4. Once approved, we will replace the damaged article as soon as possible.

Important Notes

• All items must be unused, unwashed, and with original tags for exchange eligibility.
• Exchanges are processed only for defective or damaged items, not for style, color, or personal preference changes.
• Shipping charges for exchanges, if any, will be communicated during the process.

Contact Us

If you have any questions or concerns about our refund and exchange policy, please contact us:

Waow.pk
Email: support@waow.pk
Phone: +92-3265600707
Address: 813, E1 Block, Johar Town, Lahore

At Waow.pk, we prioritize product quality and customer satisfaction. While we do not provide cash refunds, we ensure that any damaged article is promptly replaced.